Privacy Policy

Last updated: 1st January 2026

Data Controller Information

Altirak Ltd is the data controller responsible for your personal data. Our contact details are:

Data Collection

The data we collect depends on how you interact with our website and services. We collect information that you provide directly to us, information we obtain automatically when you use our services, and information from third parties.

Information You Provide

When you use our services or contact us, you may provide us with the following personal data:

• Contact information (name, email address, phone number, postal address)
• Company information (company name, job title, industry)
• Account information (username, password, preferences)
• Communication data (messages, enquiries, support requests)
• Payment information (billing details, transaction history)
• Technical information (IP address, browser type, device information)

Automatically Collected Information

We automatically collect certain information when you visit our website, including usage data, device information, and technical data through cookies and similar technologies. For detailed information about our use of cookies, please see our Cookie Policy.

How We Use Your Information

We use of your data is based on legitimate business interests, contractual necessity, legal compliance, and your consent where required. Specifically, we use your information to:

• Provide and maintain our SaaS platform services
• Process your account registration and manage your subscription
• Respond to your enquiries and provide customer support
• Send you service-related communications and updates
• Improve our website and services through analytics
• Ensure security and prevent fraud
• Comply with legal obligations and regulatory requirements
• Send marketing communications (with your consent)

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contract: Processing necessary for the performance of a contract with you
• Legitimate interests: Processing necessary for our legitimate business interests
• Consent: Where you have given clear consent for specific processing activities
• Legal obligation: Processing necessary to comply with legal requirements

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data in the following circumstances:

• With service providers who assist us in operating our business
• When required by law or to protect our legal rights
• In connection with a business transfer or acquisition
• With your explicit consent for specific purposes

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this privacy policy, unless a longer retention period is required by law. Account data is typically retained for the duration of your subscription plus seven years for tax and accounting purposes. Marketing data is retained until you withdraw consent or for three years from last engagement.

International Data Transfers

Your data is primarily processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the European Commission.

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of access: Request a copy of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data
• Right to restrict processing: Request limitation of processing
• Right to data portability: Request transfer of your data
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent for consent-based processing

To exercise your rights, please contact us at privacy@altirak.world. We will respond to your request within one month.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include encryption, access controls, regular security assessments, and staff training.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyse website usage. For detailed information about our cookie practices, please refer to our Cookie Policy.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Information

If you have any questions about this privacy policy or our data practices, please contact us:

Supervisory Authority

You have the right to lodge a complaint with the Irish Data Protection Commission if you believe we have not handled your personal data in accordance with applicable law. You can contact them at www.dataprotection.ie.